Acceptable Use Policy

Nomad Mobile is committed to providing a safe, reliable and fair service for all customers. This Acceptable Use Policy explains how you may use our services and what is not permitted. By using our services, you agree to comply with this policy. If you have questions, contact us at [email protected].

Our Agreement

By signing up to Nomad Mobile, you agree to use our services safely, legally, and fairly. We may monitor usage (in line with our Privacy Policy). If we believe there is misuse, we will contact you to resolve it.

Residential Use Only

Our services are for personal residential use only. You must not use them for business or commercial purposes, including:

• Reselling or wholesaling the service
• Making the service available outside your household
• Using a non-residential address
• Advertising the number or service for commercial purposes
• Any activity that does not reflect ordinary personal use

Prohibited Activities

You must not use our services for anything unlawful, harmful or unreasonable, including:

• Breaching any law (including the Online Safety Act 2021)
• Creating/sending harmful, abusive, defamatory or illegal content
• Non-consensual intimate images, grooming, sextortion or child exploitation material
• Scams, fraud or deceptive activity
• Harassment, bullying or privacy violations
• Bypassing service limits or security measures
• Any activity that could damage our reputation or expose us to liability

Mobile Service Restrictions

Additional prohibited activities on mobile services include:

• Bulk messaging, auto-dialling or continuous call forwarding
• Reselling or wholesaling minutes, SMS or data
• Using the service in non-mobile devices or for commercial calling
• Calling 13xx/18xx numbers to bypass charges
• Any use that significantly interferes with other customers

Excessive Use

You must not use the service excessively in a way that impacts other customers or the network (e.g. unusually high volumes, irregular patterns, or non-ordinary personal use).

Inappropriate Behaviour

You must not be abusive, threatening or harassing towards our staff, or make repeated unreasonable complaints after we have addressed them.

Consequences of Breach

If we reasonably believe you have breached this policy, we may contact you and give you 30 days to fix it. In serious cases (including fraud/scams), we may immediately suspend, limit, slow or cancel your service. We will act reasonably to avoid impacting legitimate use.