Privacy Policy

Nomad Mobile is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights in relation to it. By using our services, you agree to the collection and use of information in accordance with this policy. If you have questions, contact us at [email protected].

Who We Are

Nomad Mobile is a mobile virtual network operator (MVNO) and a brand of the Diverse Networks Group, operating under Australian telecommunications law. Our website is nomadmobile.com.au.

We are bound by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to all personal information we collect through our website, services, and customer interactions.

Information We Collect

We collect information that is necessary to provide you with our mobile services and to comply with our legal obligations. This includes:

How We Use Your Information

We use your personal information only for the purposes for which it was collected, including:

• Provisioning and managing your Nomad Mobile service
• Processing payments and managing your account
• Verifying your identity as required by the Telecommunications (Interception and Access) Act
• Responding to your support requests and enquiries
• Sending you service-related notices (e.g. billing, outages, plan changes)
• Complying with legal and regulatory obligations including ACMA requirements
• Improving our website and service offerings
• Sending you marketing communications where you have consented (you can opt out at any time)

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us recognise you on return visits and understand how you use our site.

We use essential cookies required for the site to function, and optional analytics cookies to help us understand usage patterns. You can control cookie settings through your browser at any time. Disabling certain cookies may affect site functionality.

Who We Share Your Information With

We do not sell your personal information. We may share it with the following parties only where necessary:

• Telstra Mobile Wholesale — our network provider, for service delivery and number porting
• Payment processors — for billing and fraud prevention, under strict data agreements
• Diverse Networks Group entities — for bundled service management (e.g. WiFibre)
• Regulatory authorities — including ACMA, law enforcement, or courts where legally required
• Service providers — IT, analytics, and customer support providers bound by confidentiality obligations

How Long We Keep Your Data

We retain your personal information for as long as required to provide your service and meet our legal obligations. Key retention periods include:

• Account and service records — for the duration of your service plus 7 years
• Call and data records — as required by the Telecommunications (Interception and Access) Act 1979 (minimum 2 years)
• Identity verification documents — for the duration of your service plus 2 years
• Website and analytics data — up to 26 months in anonymised form

Your Rights

Under the Australian Privacy Act you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or out-of-date information
• Request deletion of your data where we are not legally required to retain it
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy rights have been breached