Critical Information Summary

Key Information

You will need to create an account to use our services. Visit nomadmobile.com.au — this is a self-service website where you can make changes and modifications within the portal.

Payment Options

You must pay by direct debit from your credit or debit card or bank account — no additional fees apply. If you need more time to pay, contact our support team for a payment extension. If you are experiencing financial difficulty, our Financial Hardship Policy outlines options available to assist you.

Cancellation of Service

You can cancel at any time through the Portal — cancellation typically occurs within an hour of your request. To avoid receiving another bill, process cancellation 24 hours before your next billing cycle. Cancel online at portal.nomadmobile.com.au

Acceptable Usage Policy

An Acceptable Use Policy applies to this service and sets out ground rules for using your service safely, legally and equitably. nomadmobile.com.au/acceptable-usage-policy

Changes to Your Plan

We may from time to time make changes to your plan, including pricing and inclusions, by providing written notice. Where changes have a neutral or beneficial impact, we can make them immediately. If a change is materially detrimental, we will provide at least 30 days’ notice and you may exit without penalty.

IDD 15 countries included in your plan

• Bangladesh
• Canada
• China
• Greece
• Hong Kong
• India
• Ireland
• Japan
• Korea (the Republic of)
• Malaysia
• New Zealand
• Singapore
• Thailand
• United Kingdom of Great Britain and Northern Ireland
• United States of America

Service Availability

Services are not available in all areas. For up-to-date coverage, visit the website and click on the coverage map on the home page at nomadmobile.com.au

Upfront & Initial Charges

Nomad Mobile does not charge to order a SIM card or to use an eSIM. Your first payment is made when you activate your SIM — it covers your plan charges and any add-ons for that month.

Invoices & Payments

Your monthly charge is processed on or around the same day each month (typically the 1st), with pro-rated charges from the day you activate your SIM. We accept Visa, Mastercard or direct debit from Australian bank accounts. No transaction fees apply. We do not accept prepaid cards.

Making Plan Changes

You can change plan once per payment cycle. Your new plan starts on the first day of your next payment cycle — payment date stays the same. No refunds or charges for mid-cycle changes. Banked data is kept when you change plans. You cannot change from a mobile plan to a data-only plan.

SIM Replacement

Nomad Mobile may send a replacement SIM free of charge if your SIM is stolen, damaged or faulty. We reserve the right to charge a replacement fee of up to $20 if more than one replacement is requested within 90 days.

Numbers You Cannot Call or Text

• Satellite numbers
• Premium numbers (e.g. 19XX, 1234, 12 455, 12 456)
• International numbers not included in your international calls/texts add-on